Reviews for BOB Ibex bicycle cargo trailer

GREAT FOR GOING TO THE STORE. 24 PACK OF BEER AND RIBS. CANT BY OUT THE STORE. LOL I LIKE IT WHEN I ATTCHED IT FOR THE FIRST TIME TO MY BIKE I WENT TO RALPHS FOR A TEST RUN I BOUGHT A 50 POUND BAG OF DOG FOOD AND CAME HOME AND WENT BACK FOR THE 24 PACK AND RIBS I REALY LIKE ITS NOT BIG AND BULKY LIKE SOME OF THE OTHERS TRAILLERS I CAN GO TO THE STORE IN AND OUT OF TRAFFIC AND FIT ALMOST 8 BAGGS OF GROCCESSES AND THEN SOME GREAT FOR THE STREET IM NOT INTO OF ROADING YET BUT WOULD LIKE TO TRY IT SOME TIME.

Comments from The Staff:

When people type in caps all the time, it makes me feel LIKE THEY ARE SCREAMING WHILE THEY WRITE!!!

This trailer is advertised as high-performance. It is also advertised as having a "shock". Imagine my surprise when my trailer turned out to bounce wildly with no damping at all, no matter what sort of loads I was carrying. I tried to email BOB about it, but they refused to respond. Nicheretail.com was great about it, and even sent me out another to try if the first one was just defective. No dice. BOB's rep danced around the issue and was generally evasive and flatly dishonest, but finally admitted that there really is no damping in the "shock." The bottom line is that this is a cheaply engineered and produced product, and you'll have to either spend $350 on a Fox shock (because hardly any stock shocks will fit) or get out the welder and modify this thing to fit a real shock if you want a trailer that rides without bouncing all over the place. I ended up talking with the lead engineer at BOB, who was quite dishonest in his own right and first admitted that the "shock" is in fact simply a "captured spring" but later attempted to claim that it has "pneumatic damping". Believe me, this "shock" is nothing more than a spring, and has zero damping whatsoever, ensuring much wild bouncing rather than the high-performance ride I was led to expect. The failure of the trailer to live up to its billing combined with BOB's awful service and transparent dishonesty have really left a bad taste in my mouth. If I'd known what I'd be getting into, I could have made an informed decision; as it is, I feel ripped off. For $400 I expected something that really worked, and that's not at all what I got. The thing is heavier than it needs to be as well, and the general impression I get is that it cost about $25 to manufacture in Taiwan, and BOB didn't want to spend a penny more than necessary to make it look like it works, which it really doesn't. Bicycletrailers.com and their parent company, nicheretail.com, are great folks, and great to do business with, but before you shell out for the Ibex, Caveat Emptor.

Comments from BicycleTrailers.com:

1.) Late and/or inaccurate response from BOB's Customer Service Department.

Unfortunately, the time of correspondence with this customer happened to coincide with much of the preparation and the move to BOB's new Boise facility. It is very likely that their Customer service representative at the time may not have been able to respond as rapidly or research his answers as fully as he normally would during this period of time due to the move. Their Customer Service department is fully up and running in Boise now, and are much better equiped to avoid this problem from now on.

2.) Inaccurate advertising of the IBEX Trailer Suspension system as a "dampened" suspension system.

The IBEX shock does have a certain level of dampening. However, it is not an intricate and expensive shock absorber. It is designed to adequately absorb the typical trail obstacles thereby improving the tracking and handling of the trailer without significantly increasing the retail cost or the number of reliability problems. The level of shock absorber this customer is seeking would result in a trailer in the $700-$800 range and would also involve many more reliability issues which are typical with many oil dampened shock absorbers.

We posted this review, as we do all reviews, and he brings up good point, but I feel we need to clarify some of the issues.

A final note: This customer was offered a refund for return of the product, but he didn't want to give up the trailer.

I just received my Ibex and I love it. I have only been out with it a few times but I know that I made the right choice. Later this summer, I plan to go on some extended trips with the Ibex and I have no doubt that it will perform as advertised. I will write another review when I get back from my first trip.

We take this on and off-road and tow our little dogs in it so now they can come along on all our trips. We have two of these for our three dogs and have their carseats strapped in along with a three point harness system. The just love it. The suspension is great and they don't even notice the bumps.

There brilliant, you can pack them to over flowing and they still handle like they're not there! And yeah ok I managed to bust one but that's only because my mate Gonk insisted we could navigate a 2 in 1 downhill section of the Whakarewarewa forest with him on the back and he weighs around 90kg and I just welded it back together anyway.

I use my Ibex behind a XC MTB, it works great. My son and I go camping and plan future trips in the Aussie bush, my son uses a back rack, all I need now is another Ibex so I dont have to cart half of his stuff!!! FANTASTIC. You should see the looks I get when on the road!!